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This policy is based around core principles established within the NHS Constitution, which states the rights patients, public and staff are entitled to. The NHS Constitution is a document enshrined in law, and as such all NHS providers are bound to take account of the document in all aspects of their operations.

All normal residents of the UK are entitled to healthcare which is free at the point of delivery. In particular, the NHS Constitution (2010) pledges to provide definitive treatment in less than 18 weeks from point of referral.

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