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We would like to know how you feel about the services we provide so we can make sure we are meeting your needs.  Your comments will help us to improve the services we offer.  The information that you supply will be kept confidential.

Thank you for your time


NoYes

Please use the comments box to add any additional information surrounding the question asked.

Did you find that your GP or practice receptionist provided the right level of information to help you make a choice of where to have your treatment?

5 Great4 Good3 OK2 Fair1 Poor

Do you feel the waiting time from seeing your GP to outpatients consultation was?

5 Great4 Good3 OK2 Fair1 Poor

Do you feel the waiting time from the outpatient consultation to your operation (if needed) was?

5 Great4 Good3 OK2 Fair1 Poor

Do you feel TSS medical staff had the time to advise you, answered your questions and explained the benefits and risks of your treatment?

5 Great4 Good3 OK2 Fair1 Poor

Did you feel the nursing staff delivered your care with privacy and dignity, including the provision of information and advice in a caring and professional manner?

5 Great4 Good3 OK2 Fair1 Poor

Do you feel your family/carer has had as much support as they have needed?


5 Great4 Good3 OK2 Fair1 Poor

Do you feel your family/carer were as involved in decisions about your care, treatment and support as much as you wanted them to be?

5 Great4 Good3 OK2 Fair1 Poor

Did you find the environment to be clean and tidy and departments easy to find?

5 Great4 Good3 OK2 Fair1 Poor

Would you say that the administrators and medical secretaries at Somerset Surgical Services were helpful and prompt in responding to your requests?

5 Great4 Good3 OK2 Fair1 Poor

Did we explain to you in information provided how your personal information is managed and protected whilst under our care?

5 Great4 Good3 OK2 Fair1 Poor

How likely are you to recommend Somerset Surgical Services (SSS) to your family and friends if they needed similar care or treatment?

5 Extremely likely4 Likely3 Neither likely or unlikely2 Unlikely1 Extremely unlikely

YesNo

Somerset Surgical Services is continuously trying to improve its services and as part of this process we have developed our patient satisfaction survey. We would appreciate it if you could take the time to complete this survey.